FAQs

Webstore FAQs

Here we have provided comprehensive lists of commonly asked questions regarding our online accounts, website pricing, website orders, and more. This information is designed to support your inquiries, but if you don’t find the answers you are looking for we encourage you to contact us for further assistance.

Please use the sort buttons in the left navigation to navigate between questions and answers that are specific to Fluidics, Optical Filters, Cameras, Microfluidics, and Engineering Partnership.

All web orders will ship complete once all products are available.  After your order is placed you will receive an automated Order Confirmation showing our planned ship date.
No, we are not able to ship same day orders. We strive to ship all orders within our standard product lead times.
The majority of our products ship on-time. As such, we will not send backorder notification. For Fluidics product questions please contact IHSInquiry@idexcorp.com for order information. For Optics product questions please contact IHSOpticsOrders@idexcorp.com for order information.
Currently flat rate freight charges will be applied to your orders. You will see these options as you are reviewing your shopping cart.
Products will ship from the location they are manufactured. This will be shown during your order review process.
At this time freight accounts cannot be used for web orders.
Log into your account, your dashboard page will be shown. Use the menu option on the left to click “Ship To’s”. Click on the 3 dots to add new ship to address.
Yes, there is a field for an Attention To in the shipping address.
If an order has already shipped please notify our customer service department at IHSInquiry@idexcorp.com or IHSOpticsOrders@idexcorp.com (please include the confirmation number). We will then process a credit for the tax charged upon receiving the tax-exempt form.
At account registration you will choose if your account is taxable or non-taxable. If non-taxable you will be required to email your exemption certificate to IHSInquiry@idexcorp.com when ordering Fluidics products and IHSOpticsOrders@idexcorp.com when ordering Optics products.
We are not able to add parts to an order once the order has been submitted. Our system preauthorizes the credit card.
When an order is submitted our system issues a preauthorization on the credit card. As standard business practices the preauthorization is a percentage higher to account for taxes or freight charges that may apply when the order actually ships. The preauthorization will drop off the account once the card is charged for the actual invoice amounts.
Yes, the account holder will receive an original invoice when the order ships via the email that was provided at account set up. You will also be able to retrieve the invoice under your account page once you are logged into the website.

Not all IDEX parts are available on the website.