This Privacy Statement was last revised on January 19, 2021.
IDEX Health & Science, LLC and its subsidiaries (also referred to in this document as “IDEX Health & Science, LLC”, “IDEX H&S”, “we”, “our”, and “us”) are committed to protecting and maintaining your privacy. IDEX Health & Science, LLC is established in the United States, with our registered office at 600 Park Court, Rohnert Park, CA 94928, United States and for the purpose of the General Data Protection Regulation (the “GDPR”), we are the data controller for all information processed in relation to the IDEX Health and Science Website (www.idex-hs.com). The subsidiary you contract with will be the data controller of information provided for the purposes of marketing and providing any IDEX H&S services. This privacy statement is designed to make you aware of our privacy practices, of the types of information that we collect from you, and how that information will be used both when you use our website and client portal at www.idex-hs.com (the “Website”) or interact with us offline in relation to providing or receiving goods and/or services.
If you wish to contact IDEX H&S regarding your personal information or this Privacy Statement, please contact our Data Protection Officer at IHSdatafirstname.lastname@example.org.
This Privacy Statement covers the collection, treatment, and use of any personal information gathered by IDEX H&S from customers, suppliers, vendors, and other entities that IDEX H&S does business with.
This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services, and applications that you elect to access through our Website.
If you do not agree with this Privacy Statement in general or any part of it, you should not access the Website. Please take a moment to review our policies and practices described below.
Throughout this Privacy Statement, “personal information” refers to any information that identifies you (either alone or together with other information), such as your name, address, e-mail address, phone number, etc.
Through your in-person communications and/or online interactions with IDEX H&S, we will ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. We will combine the information you provide to us through different communications and contact channels, such as combining data collected online with information provided offline. In addition, personal information will be required to determine access eligibility for certain restricted parts of our Website.
We use such technical data in aggregate form, save as indicated in the paragraph below, without identifying you personally for IDEX H&S’s own reporting, statistics and website enhancements, as well as for information security purposes.
Login or other tracking information that may identify you through website navigation will be stored for short time periods for technical security, website improvements, customer relationship purposes and so far as you continue interacting with IDEX H&S.
From time to time in accordance with applicable law, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. To unsubscribe from promotional emails, please click here or see Section 3 (Marketing Communications) below for more information.
We will also provide you the opportunity to let us know if you wish to opt out at any time of other contacts from IDEX H&S and without any negative effect to your relationship with IDEX H&S, and we will do everything we can to honor such requests. This choice will be offered at the bottom of our online or offline communications to you as well as on our web registration pages.
If you have any difficulty opting out, please contact our Data Protection Officer at IHSdataemail@example.com.
The personal information that we collect from you in relation to the selling of our products will be subject to the terms of IDEX Health & Science, LLC. Where the GDPR applies, such personal information may be transferred to, and processed in the USA by IDEX Health & Science, LLC under the European Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses) (the “Model Clauses”), pursuant to Decision 2004/915/EC and 2010/87/EU.
In addition to the above, IDEX H&S’s global organizational structure also requires the global transfer of personal information within the IDEX H&S group of companies. As a consequence, as it is in our legitimate interests for the efficient operation of a global company, and as permitted by applicable law, the personal information that you provide to us will be transferred across state or country borders, including to countries outside the country in which you reside (including to countries outside the EEA), to consolidate data storage, simplify information management or synchronize customer relationship activities globally. It will also be processed by staff operating outside the country in which you reside (including countries outside of the EEA) who work for us or one of our resellers, distributors, service providers, or suppliers as noted below.
We share your information with selected recipients. These categories of recipients include:
Where the GDPR applies and the recipient of your personal information is located outside the European Economic Area (“EEA”), such transfer will either be: (i) to a recipient certified to the US Department of Commerce’s EU-US Privacy Shield; or (ii) subject to the Model Clauses. For more information about the EU-US Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website.
IDEX H&S does not sell, rent, or lease your personal information to others except as described in this Privacy Statement.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.
|Why we collect your data||Categories of personal data||Legal basis for processing||Retention period*|
|Marketing communications including newsletters, webinars, and direct marketing.||Name, title, and contact details including email address and telephone number.||Consent – we obtain opt-in consent before marketing to contacts.
Legitimate interests of marketing to new and existing customers.
|Presales activities including provision of quotes, proposals, customer demos, producing contracts.||Name, title, and contact details including email address and telephone number.||Legitimate interests of selling products and services to new and existing customers.||6 years from expiration of customer agreement.|
|Sale of goods and services.||Name, title, and contact details including email address and telephone number. Financial information including bank account and credit card details.||Legitimate interests of selling products and services to new and existing customers||10 years.|
|Customer services including complaint investigation and compliance activities.||Name, title, and contact details including email address and telephone number.||Legitimate interests of supporting existing customers.||Service and support records are retained for 5 years post expiration of the customer agreement, save for where specific Product Line retention periods apply. Please refer to your Customer contract.|
Where you have provided your personal data to us with your consent, you have the right to ask us for a copy of this data in a structured, machine readable format and to ask us to share (port) this data to another data controller.
In addition, you have the right to complain to any applicable data protection supervisory authority.
Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons, or where we are required by law to retain your personal data.
You can withdraw your consent at any time by clicking here.
At any time, you have the right to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes, and we will stop processing the data for that purpose.
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at IHSdatafirstname.lastname@example.org and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to raise a complaint with a relevant supervisory authority in the country in which you live or work, where you think we have infringed data protection laws.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Unfortunately, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.
If you have any questions about security on our Website, you can contact us at IHSdataemail@example.com.
We use such technical data in aggregate form without identifying you personally for IDEX H&S’s own reporting, statistics, and website enhancements, as well as for information security purposes.
Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.
We collect this Personal Information from you as well as from our affiliates, publicly available databases, event co-sponsors, joint marketing partners and our distributors/resellers. We use this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, as described above in this Privacy Statement under “How We Use Your Personal Information.”
We disclosed these categories of Personal Information to: our affiliates; resellers and distributors; agents, suppliers, and other trusted third-party service providers; and our professional advisors, auditors and business partners.
For purposes of this Privacy Statement, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.
If you are a California resident, you may request that we:
To make a request for the disclosures or deletion described above, please contact IHSdatafirstname.lastname@example.org. We will respond to your request consistent with applicable law.
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
IDEX Health & Science, LLC
600 Park Court
Rohnert Park, CA 94928
Phone: (707) 588-2000