Why is my credit card authorized for more than my order confirmation amount?

When you place an order on idex-hs.com, your credit card is authorized, not immediately charged. Here’s how the process works:

Initial Authorization

• At checkout, we authorize your credit card for:
• Product total
• Applicable tax
• Estimated freight
• Plus a 15% buffer to account for shipping or tax adjustments
• If all items are in stock, you will typically see one authorization, which will then settle for the final charged amount.

Orders with Back‑Ordered Items

• If your order includes back‑ordered products, you may see multiple authorizations.
• Credit card authorizations expire after 7–10 business days.
• When an authorization expires and items are still open on your order, a new authorization is sent that:
• Covers all remaining open product and freight lines
• Subtracts any already shipped (closed) items
• Includes the 15% buffer

Partial Shipments and Additional Authorizations

• To provide faster delivery, we now ship partial orders.
• Back‑ordered items are released as inventory becomes available.
• When a back‑ordered item is ready to ship and the existing authorization does not fully cover the cost:
• A new authorization is placed for that item’s cost, tax, freight, and the 15% buffer
• This process continues until all items on your order have shipped.

Important to Know

• Authorizations are not charges and will drop off your statement if they expire.
• You are only charged for items as they ship.
• Multiple authorizations may appear, but the total amount charged will not exceed the cost of your order.