For any inquiries, questions, or requests please contact us at any of our global sites in the sections below.
You can also use our IDEX Health & Science forms to contact us with specific requests using the following links:
FAQs
Review a list of commonly asked questions regarding our products, processes, online accounts, website pricing, website orders, and more.
General Inquiries & Quotes
Submit an inquiry or quote request via this form to our Customer Service team about IDEX Health & Science products.
Custom Project Request
If you need assistance with a specific application or would like to request custom instrument design support, fill out this form.
Custom Filters
If you would like to submit a request for a volume custom order of Semrock optical filters, please fill out this form.
Product Returns
If you would like to return an IDEX Health & Science product, please fill out this form.
Fluidic Products
Fluidic
Connections
IDEX Health & Science, LLC
619 Oak Street
Oak Harbor, WA 98277
USA
Tel (toll free): 800 426 0191
Outside USA: +1 360 679 2528
Fax (toll free): 800 359 3460
Fax Outside USA: +1 360 679 3830
IHSInquiry@idexcorp.com
Column Hardware,
HPLC Components,
and Dispense Pumps
IDEX Health & Science, LLC
16 Leona Drive
Middleboro, MA 02346
USA
Tel (toll free): 800 426 0191
Outside USA: +1 360 679 2528
Fax (toll free): 800 359 3460
Fax Outside USA: +1 360 679 3830
IHSInquiry@idexcorp.com
Valves and
Degassers
IDEX Health & Science, LLC
600 Park Court
Rohnert Park, CA 94928
USA
Tel (toll free): 800 426 0191
Outside USA: +1 360 679 2528
Fax (toll free): 800 359 3460
Fax Outside USA: +1 360 679 3830
IHSInquiry@idexcorp.com
Degassers and RI Detectors
IDEX Health & Science KK
5-8-6 Nishiaoki Kawaguchi
Saitama 332-0035
Japan
Tel: +81 48 240 5750
Fax: +81 48 259 0715
IHSOrders_Japan@idexcorp.com
Manifolds
IDEX Health & Science, LLC
110 Halcyon Drive
Bristol, CT 06010
USA
Tel (toll free): 800 426 0191
Outside USA: +1 360 679 2528
Fax (toll free): 800 359 3460
Fax Outside USA: +1 360 679 3830
IHSInquiry@idexcorp.com
Semrock
Optical Filters
IDEX Health & Science, LLC
Center of Excellence
1180 John Street
Rochester, New York 14586
USA
Main Phone: +1 585 625 5000 (worldwide)
Toll Free Phone: 866 736 7625 (866-SEMROCK) (within US and Canada)
International: For sales or technical support, please contact your closest International Distributor found here.
North America OEM Customers:
To submit purchase orders, email: IHSOrders@idexcorp.com
For technical questions, email:
semrock@idexcorp.com
North America Government, University, and National Laboratory Customers:
Purchase of Semrock Optical Filters are made through our domestic distribution partner, AVR Optics.
For technical questions, email: info@avr-optics.com
Life Science Optics Products
Optical Systems
IDEX Health & Science, LLC
1180 John Street
West Henrietta, NY 14586
USA
Tel: +1 585 625 5000
Fax: +1 585 244 6292
To submit purchase orders,
email: IHSOrders@idexcorp.com
Light Sources
IDEX Health & Science, LLC
2051 Palomar Airport Road, 110
Carlsbad, CA 92011
USA
To submit purchase orders,
email: IHSOrders@idexcorp.com
Cameras
IDEX Health & Science, LLC
1250 Rochester St.
Lima, N.Y. 14485
USA
Tel: +1 585 624 3760
Fax: +1 585 624 9879
rocflisales@idexcorp.com
Microfluidics & Consumable Products
Microfluidics
thinXXS Microtechnology GmbH
Amerikastraße 21
66482 Zweibrücken
GermanyTel: +49 (0) 633 280 020
Fax: +49 (0) 633 280 0222
thinXXS.com
International Contacts
North / South America
IDEX Health & Science, LLC
619 Oak St
Oak Harbor, WA 98277 USA
Tel: +1 800 426 0191
Fax: +1 800 359 3460
Fax: +1 360 679 3830
IHSInquiry@idexcorp.com
Asia
Fluidics Sales & Support
PRC BeijingIDEX Health & Science, LLC
Room 1701A, CBD International Plz
No. 16 Yong An Dong Li
Chao Yang District
Beijing, 100022,
P.R. ChinaTel: +86 10 6566 9090
Fax: +86 10 6567 5152
CustomerService.hsasia@idexcorp.com
Optical Filters Sales & Support
PRC ShanghaiIDEX Health & Science, LLC
RM 3502-3504, Zhao Feng Plz
No 1027 Chang Ning Rd
Shanghai, 200050,
P.R. ChinaTel: +86 21 5241 5599
Fax: +86 21 5241 8339
CustomerService.hsasia@idexcorp.com
Fluidics Sales & Support
JapanIDEX Health & Science, LLC
5-8-6 Nishiaoki Kawaguchi,
Saitama 332-0035
JapanTel: +81 48 240 5750
Fax: +81 48 259 0715
IHSOrders_Japan@idexcorp.com