Technical Support


    We are a strong force of committed people and innovative products for your fluidic and optic needs, continually increasing our product offering, expanding our market relevance by connecting to new customers, and positioning ourselves as global leaders in optofluidic engineering.

    Below you will find technical support contact information to assist you in solving problems and maximizing the efficiency of your IDEX Health & Science products. Feel free to contact us by phone or email and a technical service team member will be happy to help you.

    Fluidic Connections

    Tel (toll free): 800 426 0191
    Outside USA: +1 360 679 2528
    Fax (toll free): 800 359 3460
    Fax Outside USA: +1 360 679 3830
    IHSFluidicConnections@idexcorp.com
    Mail: Facility Locations

    Pumps

    North & South America: +1 774 213 0200
    Asia: +86 21 5241 5599
    Europe: +49 (0) 1801 808 800
    IHSPumps-HPLC@idexcorp.com
    Mail: Facility Locations

    Column Hardware

    Tel: +1 774 213 0200
    Fax: +1 774 213 0300
    IHSColumnHardware@idexcorp.com
    Mail: Facility Locations

    Degassers

    North & South America: +1 707 588 2038
    Asia: +81 48 240 5750
    Europe: +49 (0) 1801 808 800
    Fax: +1 707 588 2020
    IHSDegassers-Valves@idexcorp.com
    Mail: Facility Locations

    Manifolds

    Tel: +1 860 314 2880
    IHSManifolds-Components@idexcorp.com
    Mail: Facility Locations

    Microfluidics

    Tel: +1 203 774 4435
    CPScustomerservices@idexcorp.com
    Tel: +49 (0) 633 280 020
    thinxxs.com
    Mail: Facility Locations

    Light Sources

    Tel: +1 760 438 2131
    mglasers@idexcorp.com
    Mail: Facility Locations

    Optical Filters

    Tel: +1 866 736 7625 (1 866 SEMROCK)
    To submit purchase orders, email: IHSOrders@idexcorp.com
    For technical questions, email: semrock@idexcorp.com

    Additional Resources

    Product Returns

    We take great pride in the quality and craftsmanship of our products. If you need to return a product, complete our RMA form.

    Educational Materials

    Browse a wide selection of valuable materials about our products such as guides, glossaries and general information.

    Resources

    Visit our resources for general info, journals, educational sites, courses, and regional discussion groups in the U.S.

    IDEX Health & Science is the global authority in fluidics and optics, bringing to life advanced optofluidic technologies with our products, people, and engineering expertise. Intelligent solutions for life.